Al Mulla & Behbehani, the sole dealer of Alfa Romeo, Chrysler, Dodge, Fiat, Jeep® and Ram vehicles, plus Mopar® service, parts and accessories in the state of Kuwait is pushing on with its programme of facility openings and expansion to further enhance customer service levels.
The latest addition to the network is a new dedicated Mopar ExpressLane quick service facility strategically located in Shuwaikh, Kuwait – the world’s largest ever standalone Mopar ExpressLane facility to be opened to date, it features 2 dynamic reception lanes, 32 working bays and covers a total area of 3,000 m2. The state-of-the-art facility is temperature controlled, environmentally friendly, deskless and mobility driven based on throughput flow conditions.
Able to work on 32 cars at the same time, it guarantees that even the smallest jobs – from lube, oil and filter changing, brake pad and disc inspection / replacement / skimming, tyre rotation / balancing / replacement including wheel alignment reading and adjustments, multi point inspections, windshield wiper blade replacement and filter replacement to all kinds of fluids, batteries, bulbs and spark plugs – are completed quickly and in line with factory guidelines.
Customers are assured total peace of mind that their vehicles are receiving total quality service – all Al Mulla & Behbehani service centres are staffed by expert Mopar technicians using the latest high-tech equipment and diagnostic tools – free refreshments and beverages are also available for customers in the comfortable waiting areas at all service locations.
“This new standalone Mopar ExpressLane facility, the largest of its kind anywhere in the world, is further proof of the strong commitment that Al Mulla & Behbehani has to put in place the essential facilities, processes and people to make sure that a high-quality customer relationship, which only starts with the purchase of a new vehicle, continues for many years,” said Oscar Rivoli, General Manager of Al Mulla & Behbehani. “We see this as key to exceeding and remaining at the forefront of evolving customer expectations.”
The 250-plus strong Mopar team at Al Mulla & Behbehani, including service advisors, parts representatives, supervisors and technicians, receive on-going manufacturer training to ensure that they meet FCA’s demanding global standards and meet customer expectations.
Mopar is unique for the fact that all of the brand’s products are created to perfectly match the specific features of each single FCA vehicle. Mopar works side-by-side with the engineers who design and make each component of every FCA vehicle – that’s why it is the only brand that can offer genuine spare parts and accessories that are suited to all weather extremes and conditions along with optimal assistance for all customer needs.
Premium, reliable materials, innovative services and careful manufacturing are the key elements that contribute to the development of Mopar original accessories. Mopar works side by side with engineers and designers to provide solutions to all needs in terms of vehicle customisation – from the functional to products that enhance your comfort, safety and leisure pursuits plus accessories that are designed to enhance the style and personality of your vehicle.